Plans and billing
Every account starts on the Free plan. Paid plans include more and never stop serving: usage over the included amounts is billed at Cloudflare's list price plus 10%. Prices are in US dollars.
Plans
| Free | Starter | Pro | Enterprise | |
|---|---|---|---|---|
| Price / month | $0 | $5 | $20 | Contact us |
| Spaces (sites) | 3 | 10 | 50 | Custom |
| Storage | 1 GB | 10 GB | 100 GB | Custom |
| Requests / month | 1M | 10M | 50M | Custom |
| Storage reads / month | 1M | 10M | 50M | Custom |
| Storage writes / month | 100K | 1M | 5M | Custom |
| Largest installer | 100 MiB | 500 MiB | 2 GiB | Custom |
| Deploys / day | 20 | 100 | 500 | Custom |
| Over the included amounts | Sites pause, uploads are refused (see below) | Billed at overage prices | Billed at overage prices | Per contract |
Compare and upgrade at https://app.heremyapp.com/billing. Machine-readable: GET https://api.heremyapp.com/v1/plans (no token needed).
Enterprise limits are set per contract; the numbers /v1/plans returns for it ("custom_limits": true) are only
defaults before a contract.
Usage over your plan
| Meter | Overage price | Cloudflare list price |
|---|---|---|
| Requests | $0.33 per million requests | $0.3 |
| Storage reads | $0.396 per million reads | $0.36 |
| Storage writes | $4.95 per million writes | $4.5 |
| Storage | $0.0165 per GB-month | $0.015 |
| Data transfer | Free | Free |
What each meter counts:
| Meter | Counted when |
|---|---|
| Requests | Every request to your site, its public URL redirect and its download URLs, including 304 Not Modified |
| Storage reads | A file is read from storage to answer a request (not for 304 or HEAD) and when an upload is verified |
| Storage writes | A new file is stored by a deploy (files already stored by your account are not written again) and each installer upload or part |
| Storage | Site files (each distinct file once per account) plus installers; the billing period's daily average is the GB-months |
CPU time, database operations, API calls and data transfer are included in every plan. A GB is 1,000,000,000 bytes.
What happens at the limits
| Plan | Requests or reads over the included amount | Storage or writes over the included amount |
|---|---|---|
| Free | Sites and downloads pause (503 with Retry-After) until the 1st of next month (UTC), or until you upgrade |
Deploys and installer uploads fail with 402 quota_exceeded |
| Starter, Pro | Keep serving; billed at the prices above | Keep working; billed at the prices above |
| Enterprise | Per contract | Per contract |
These limits apply on every plan and fail with 402 plan_limit: the number of spaces and the largest installer.
Deploys per day are limited too (429 deploy_limit, resets at 00:00 UTC). Error details include upgrade_url.
To free storage, delete old deployments (DELETE /v1/deployments/ID), installer versions (DELETE /v1/artifacts/ID)
or whole spaces (DELETE /v1/spaces/SLUG). Deleting is permanent; do it only when the user agrees.
Changing plans
- Upgrading takes effect as soon as the payment is confirmed, usually within seconds.
- After a downgrade, nothing is deleted: existing spaces, deployments and installers keep working. If the account has more spaces than the new plan allows, it cannot create new spaces until it is under the limit. Deleting a space frees its slot immediately. Larger installers already published stay online; new ones must fit the new plan.
Checking usage
curl -sS --fail-with-body "$API/usage" -H "$AUTH"The response has the current period, usage, the plan's included amounts, overage.estimated_usd, whether the
account is paused, and usage per space. Freshness differs by field:
| Field | Updated |
|---|---|
usage.storage_bytes_now, usage.spaces, usage.deploys_today |
Live |
usage.requests, usage.reads, usage.writes, spaces (per space) |
Hourly, per UTC day; a new deploy or visit may take up to an hour to appear |
usage.storage_gb |
Daily average of this period (GB-months), from hourly snapshots |
People can see the same numbers in the dashboard at https://app.heremyapp.com.
Billing
- Payments are handled by Paddle, our merchant of record: Paddle charges the card, adds the sales tax or VAT that applies, and sends the receipts.
- A paid plan renews monthly from the day you subscribe. Usage over the plan in a billing period is added to the renewal payment at the end of that period.
- Switching between Starter and Pro takes effect immediately and is prorated.
- Downgrading to Free cancels the subscription at the end of the paid period. If usage charges are pending then, they are charged at that time (amounts under $1 are waived).
- Change the plan, the payment method or download invoices in the dashboard under Billing.
- Refunds: see
https://heremyapp.com/refunds. Enterprise (custom limits, invoicing): support@heremyapp.com.
For agents
- Do not upgrade, subscribe or enter payment details for the user. If a request fails with
402, tell the user what limit was reached and give themdetails.upgrade_url. - Before a large upload on the Free plan, check
GET /v1/usageso the upload does not fail halfway.